Frequently Asked Questions

Products

Signature Green Otah Buns

The otah is Halal Certified but the buns are not. 

Original White Otah Buns

The otah is Halal Certified but the buns are not. 

Fried Otah Fillets

The otah is Halal Certified.

Prawn Keropok

It is not Halal Certified

All Cookies

 They are not Halal Certified.

Chicken Collagen Soup

It is not Halal Certified.

Otah Buns

Keep in freezer for freshness.

Chicken Collagen Soup

Keep in freezer for freshness. Do not freeze again once thawed.

Fried Otah Fillets

Keep in freezer for freshness.

Prawn Keropok

Store at dry room temperature, up to 1 week. 

All Cookies

Store at dry room temperature, up to 3 weeks. 

Otah Buns

Best to consume within 2 weeks from date of receive as they are freshly made with no preservatives added.

Chicken Collagen Soup

Expiry date is printed on packaging. Typically 1 year if kept frozen.

Fried Otah Fillets

Best to consume within 2 weeks from date of receive as they are freshly made with no preservatives added.

Prawn Keropok

Best to consume within 10 days from date of receive.

All Cookies

Best to consume within 2 weeks from date of receive.

Deep fry- Deep fry frozen otah fillet on high heat for about 10 minutes or until golden brown.
Airfry- Airfry frozen otah fillet at 180 degree celsius for approx. 10-12 minutes.
*Cooking time may vary depending on the weapon of your choice.

*Attached link to download cooking instructions.
To download cooking methods for Otah Fillets, click here.

By Steaming- Steam frozen otah buns over boiling water for 15 minutes
By Airfry- Air fry frozen otah buns at 180 degrees Celsius for approximately 13 minutes.
By Deep Fry- Thaw the otah buns and deep fry until golden brown.
*Cooking time may vary depending on the weapon of your choice.

*Attached link to download cooking instructions.
To download cooking methods for Otah Buns, click here.

Order & Delivery

For delivery orders within Singapore that are below 7 items, the delivery fee is $7 flat.
For delivery order  within Singapore that is 7 items & above, you will be entitled to a free delivery.

All orders are packed in carrier bags and delivered by courier on your preferred delivery date. Deliveries are made between 10am to 8pm.

The delivery dates displayed will be  1 working day - 3 weeks from the date the order is placed.  The earliest delivery date is next working day for orders placed before 12pm.

We deliver every Tuesday to Saturday however not on Sundays, Mondays & Public Holidays. 

Certain dates may be unavailable for selection as we might have reached maximum capacity for deliveries on that day.

All orders are delivered by courier. No self collection is allowed.

Due to limitations and restrictions, we do not deliver to restricted zones such as army bases, shipyards and offshore islands.

I am afraid that we currently do not have a delivery tracking system. However, you may DM us on Instagram @soulshiok to check on the delivery status.

Please DM us on Instagram @soulshiok or drop us an email at soulshiok@gmail.com as soon as you can to inform us of the changes you would like to make.

As we work with third-party fulfilment services, an additional fee may be incurred to change the delivery address if the order is already on the way.

You can DM us on our Instagram @soulshiok or drop us an email at soulshiok@gmail.com if your delivery was unsuccessful.

A mandatory redelivery fee of $7 has to be paid through the confirmation email after contacting us. If you do not wish to pay the redelivery fee, the order will be cancelled however no refund of goods will be issued.

Our deliveryman will contact you if no one is home and you may advise him to leave at the doorstep. However, we recommend that you ensure someone is available to collect the order on your behalf if you are unavailable. We will not be liable for misplaced orders in the event that we need to leave the items at the doorstep or concierge.

Do also note that any chilled products are not to be left outside for more than 2 hours.

We currently do not offer international shipping at the moment.